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 We welcome you to our website. We are Bill and Wendy Peters, owners' of East Lansing Automotive. We invite you to check out our repair facility. Let us have the opportunity to earn your business by our professional customer service and fair prices. We believe that once you try East Lansing Automotive, you will become one of our regular customers. Our friendly staff is one of the main reasons that the people, who try us, keep coming back and refer family and friends. We believe in doing everything possible to correctly diagnose and repair your vehicle. We have the NAPA Auto Parts "Peace of Mind" nationwide warranty availible on most repairs. We take pride in the fact that our technicians are enrolled in continuing education courses that keep them up to date on all of the most recent changes and diagnostic trends in our industry. We thank you for your business, Bill and Wendy Peters, owners Tim Reed, service advisor About NAPA AutoCare
As a NAPA AutoCare Center, we follow a strict Code of Ethics so customers will know up front what to expect. As part of this code, we pledge to: - To perform high quality diagnostic and repair service at a fair price using quality Napa parts
- To employ ASE certified technicians
- To be dedicated to customer satisfaction
- To exercise reasonable care for the customers property while in our possession
- To obtain prior authorization and provide a price estimate for work performed
- To provide a system for fair settlement of customer complaints should they occur
- To maintain the highest standards of our profession
- To uphold the integrity of all members of the NAPA AutoCare Program
Our National NAPA AutoCare Warranty
We currently offer the NAPA AutoCare "Peace of Mind" Warranty, providing our customers with 12-months/12,000-miles of worry-free protection on qualifying parts and labor. Wherever you may travel, our warranty is honored at over 13,000 NAPA AutoCare locations across the country. East Lansing Automotive Center is a certified Napa Auto Care Center, we are able to provide the benefits of an established national entity while maintaining the personal touch of a family owned business. We understand that your vehicle is a major investment, and that is why we care for each customer’s vehicle as if it were our own. Come by and visit the cleanest and most professional shop in East Lansing, Michigan. |
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